Our reception desk is open between 7:30am–6:30pm Monday, Tuesday and Thursday and 7:30am–8pm Wednesday and Friday where a receptionist is available to help you.
Clinics are held between 8am and 6:30pm every week day. We also offer appointments between 7:30am and 8am most days of the week and between 6:30pm and 8pm on Wednesday and Friday evenings.
Role of reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. However, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.
You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Telephone advice
Most contact with our clinicians is by telephone first now. Our clinicians are very happy to offer advice and sometimes treatment via the telephone, or via video consultation.
Requesting an appointment
Urgent appointments
If you require an urgent appointment, please contact the practice on 01384 271 241 from 8am.
Routine appointments
You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on 01384 271 241
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Appointments with a nurse
You can request a routine appointment with a nurse up to 6 weeks in advance.
We will respond to requests within 1 working day during opening times.
You can also:
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- phone us on 01384 271 241
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
Enhanced access
Practices in Kingswinford work collaboratively providing access to all patients Monday to Friday until 8:00pm and Saturdays from 9:00am– 5:00pm.
Appointments are available at different practices during the week, please discuss with reception or send a request via our website to book in, our practice is open on Wednesday and Friday evenings until 8:00pm.
During the week cover is provided at Wordsley Green on a Monday, Moss Grove Kingswinford on a Tuesday, Rangeways Road on a Thursday, Kingswinford Medical Practice on a Wednesday and Friday.
Cover for Saturdays is provided on a weekly rota with Rangeways open the 1st Saturday of the month, Summerhill 2nd, Wordsley Green 3rd, Moss Grove Kingswinford 4th and Kingswinford Medical practice covering the 5th Saturday.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointment times for the doctors are normally 10 minutes and for the nurses 15 minutes. If you require a longer appointment please tell the receptionist when booking.
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- fill in a Cancel an appointment form
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 01384 271 241 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Patients or their representative should contact the surgery, preferably before 10:00am. All visit requests are dealt with by a GP, who will determine the urgency or necessity of a home visit.
Please realise that if a patient can attend surgery there is specialised equipment plus a full support service. This would obviously not be available in the home environment.
Please note that home visits are usually reserved for terminally ill and housebound patients. However any patient in genuine need of a home visit will not be refused.