
We are pleased to announce that the new telephone system will go live on Monday the 25th of March.
This new system is cloud-based and it will introduce a range of features that will improve the patient experience:
• Reduce waiting times
• Eliminate the engaged tone
• Stop calls being cut off without warning
• Allow patients to know where they are in the queue
• Provide useful data for the practice to improve our patient services
• Record all outbound and inbound calls for patient security and safety
• Improve access to patients
• Allow clinicians to contact patients more easily
• Call-back feature
Thank you for your continued support.