☎Received calls: 8173 – 436 callers requested a call-back, we successfully spoke to 380 of those callers, 1 cancelled the call-back before we got to them, 55 failed to answer their phone when we called them back – please ensure that you are available to answer your phone if you request the call back option.
📞Busiest times for calls – 8am – 9am – therefore if it isn’t urgent or with respect to an appointment you are better to call after 1pm when the average number of calls per hour is half of what it is between 8am-9am.
⏳Average queue time: 8m 14s
📆Total number of appointments booked: 5395 – 61% face to face; 14% telephone; 20% online – 47% of appointments with a GP; 48% booked on the same day. 97.2% of these appointments were attended.
❌DNAs (Did not attend): 98 – please ensure that you cancel your appointment if you don’t need it or you’re not able to attend. You can cancel your appointment by visiting our website, by using the link in your appointment reminder message or by calling us.
💻Number of forms submitted on our website: 1290 – top 3 types of form – 60% were for prescription requests, 14% were requesting help for any health problem, 8% were requesting a fit note.