The way repeat prescriptions are ordered is changing.
For most patients, this means that instead of their local pharmacy ordering their
prescriptions for them, they will need to request medication directly from their GP
practice.
The NHS App is the safest and easiest way for patients to request their repeat
prescription – giving them more control over their healthcare and taking away the
hassle of unnecessary trips to the GP practice.
The app is easy to use, with a ‘Help’ section within the app to guide patients if they
hit a problem and allows patients to choose where their prescription is sent. Patients
can also order their prescription at any time that suits them. There’s no need to wait
to join a telephone queue or wait until the GP surgery opens.
The go-live date for patient-led ordering PLO) is intended for 01/03/2026. GP
practices and community pharmacies will let patients know in advance, so look out
for a text, email, or letter with further details. This means you will have plenty of time
to set up online prescription ordering or to talk through any concerns you may have
with your practice.
Patients who are unable to order their own medication by any of the recommended
routes, are vulnerable and/or housebound, will be supported by their GP and local
pharmacy.
What do I do now?
- Download the NHS App. You can do this via the Apple Store or Google Play.
You can set up an NHS account and log in via the NHS App webpage if you
would prefer to use a PC. - Set up online prescription ordering.
- Make sure your GP practice is aware that you, or someone you care about,
may struggle to order their own prescriptions.
If you already order your repeat prescriptions online, via the NHS App or another
online platform used by your GP practice, these changes will not affect you.
You can find out more on the NHS App webpage.