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General Information Leaflet about Kingswinford Medical Practice
This guide helps define who is entitled to hospital transport and explains how you can request it if you think you are eligible.
Please note all patients do not automatically qualify.
Dudley NHS has limited resources for patient transport which need to be targeted only at those patients who have a clinical need that prevents them using private or public transport. Transport is not for social or financial reasons.
You are eligible for transport if:
You may also be considered for hospital transport if you have no alternative means of transport available and you:
If you do not meet any of these criteria and there are no special circumstances, you will need to make your own travel arrangements to and from the hospital or clinic.
If you receive Disability Living Allowance Mobility Component or have a vehicle under the Mobility Scheme you will not automatically be entitled to access ambulance transport if simply for mobility purposes.
Consideration is given on medical grounds. Disability Living Allowance Mobility Component is awarded to assist you with your daily life and that includes attending hospital appointments.
Patients who are eligible for transport will be escorted to and from the hospital by Ambulance transport staff.
Relatives and friends are welcome to meet patients at their point of destination; they will be unable to accompany you on your journey unless you satisfy one of the following criteria:
Patient escorts must be fit and well. They should not need assistance to get in and out of the vehicle.
If you think you meet the eligibility criteria you or anyone on your behalf including relatives and carers will need to phone the booking team on any of the following numbers:
The Booking Office is open from 9am-5pm Monday to Friday. It is important that you book your Ambulance at least 1 week in advance. Un-booked escorts will not be allowed to travel.
When you phone a transport booking form will need to be completed please have the following information available:
If your condition improves or you no longer need transport, please remember to telephone any of the above numbers and cancel your transport as the Primary Care Trust is charged for all wasted or unnecessary journeys.
If you are refused hospital transport and you do not agree with the decision, you or your relative/carer can appeal by writing to:
Head of Outpatients and Health Records
Clinical and Specialist Support Directorate
Dudley Group of Hospitals NHS Foundation Trust
You can also contact the Patient Advice and Liaison Service (PALS) Manager on 0800 073 0517
You can claim travel expenses (except taxi fares) if you make your own way to hospital and receive:
Please ask at the ward/clinic you are attending for details
Please remember there are only a limited number of ambulance vehicles. Please help us by only asking for hospital transport if you really need it.
This will help us provide a better quality of service for those patients who really need it.
Kingswinford Medical Practice
The Health Centre
Tel: 01384 271 241
Fax: 01384 297 530
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